Information for visitors and patient accompanists

We have collected the frequently asked questions for visitors and patient accompanists on this page.
If your question has not been answered, please contact us at +31 (0)20 512 9111, and we will try to offer assistance.  

In order to lower the risk of coronavirus infections at our hospital, we will attempt to keep the number of people at the hospital at a minimum. This involves restrictions on people visiting patients at one of our wards, and people accompanying patients to their appointments. We understand that these measures may be frustrating but the usual number of people coming to our hospital is too high for the available waiting rooms. With these numbers, we cannot guarantee a safe social distance of 1.5 meters for all people. Deviating from this policy is possible in the case of vulnerable patients, or patients who are dependent on their accompanist, but always remember to discuss this first. Patient accompanists can wait outside, or at the end of the central hall.

Visitation policy:

  • Patients may receive 1 visitor a day (24 hours), as well as one child under 13 that is part of their family.
  • Visitation hours will start later and will now be between 16.30 – 19.30 in order to prevent crowds in the central hall.
  • We ask our visitors not to come to our hospital when experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever.
  • Always keep a social distance of 1.5 meters and wear a face mask at all times.
  • All visitors will need to be registered one day in advance. Patients can register their visitors for that day on the NKI iPads. People at the reception desk will verify whether you have been registered as a visitor.
  • One of our corona hosts will be present near the entrance of the wards and the department restaurant.

Our policy for patient accompanists is as follows:

  • We ask all patient accompanists not to come to our hospital when experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever.
  • Always keep a social distance of 1.5 meters and wear a face mask at all times.
  • Clinics and Survivorship Center: Patients coming to the hospital for an appointment can be accompanied by 1 person.
  • Outpatient Clinic and CRU (Clinical Research Unit): Patients can only be accompanied by 1 person during the first session, unless the patient is vulnerable.
  • Diagnostics and Treatment Center (OBC): Patients who are vulnerable who are coming in for urology appointments can be accompanied by one person, but only on Thursday mornings.
  • Emergency department: 1 patient accompanist per patient.
  • Radiation oncology: 1 patient accompanist, only during a consultation at the clinic. Only vulnerable patients can be accompanied during radiation therapy.
  • Radiology and Blood draw lab: No patient accompanists, unless the patient is vulnerable.

Deviating from this policy is possible in the case of vulnerable patients, or patients who are dependent on their accompanist, but always remember to discuss this first. Patient accompanists can wait outside, or at the end of the central hall.

General information

Is it safe to visit the Netherlands Cancer Institute?

Yes, it is safe to visit our hospital. We do our best to keep COVID-19 out of our hospital. if we can stay COVID-free, our treatments and procedures can continue as usual. As stated above, we have unfortunately had to adjust our visitation policy.

Are cancer patients more vulnerable?

We can safely assume that people with cancer do not face a higher risk of infection with the coronavirus, nor that they face worse symptoms.

We have found that COVID-19 tends to be more serious in people who are 60 years or older, and people who have other health conditions such as cardiovascular problems, lung problems, or high weight. It is vital to keep a social distance of 1.5 meters at all times, wash your hands often, and stay home when experiencing symptoms (fever, coughing, shortness of breath). If you have cancer, please contact your general physician or hospital if you are experiencing symptoms.

I am experiencing anxiety, what can I do?

The coronavirus outbreak can be very stressful, especially now it has been going on for such a long time and we don't know when it will be over. Our day-to-day lives have changed and activities that give us purpose may be gone. We all respond differently to these changes. Some people may feel anxious or struggle with uncertainties. This can be extra overwhelming if you are already facing uncertainly when you or your loved one faces the daily threat of cancer. This is a normal response to an abnormal situation. You may face mental, emotional, or existential responses such as loss of control, estrangement, or loneliness, due to the loss of your routine. Some people experience generalized anxiety, comparable to the feelings surrounding the diagnosis, or ongoing tension and alertness and the inability to relax. Other people may feel anger (because treatment has been delayed or adapted) or worried (of getting infected, or loved ones catching the virus)

Are you a patient, or a loved one, and are you struggling with your anxiety? Please contact our Survivorship Center at ondersteuningsconsulent@nki.nl. Our consultants will listen to you and can help you find a way to deal with your current situation. We may refer you for additional psychosocial care.

Visitation information

Can I visit a patient at one of the hospital wards?

In order to lower the risk of coronavirus infections at our hospital, we will attempt to keep the amount of people at the hospital at a minimum. This includes restrictions on people visiting patients at one of our wards.

Visitation policy:

  • Patients may receive 1 visitor a day (24 hours), as well as one child under 13 that is part of their family.
  • Visitation hours will start later and will now be between 16.30 – 19.30 in order to prevent crowds in the central hall.
  • We ask our visitors not to come to our hospital when experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever.
  • Always keep a social distance of 1.5 meters and wear a face mask at all times.
  • All visitors will need to be registered one day in advance. Patients can register their visitors for that day on the NKI iPads. People at the reception desk will verify whether you have been registered as a visitor.
  • One of our corona hosts will be present near the entrance of the wards and the department restaurant.

Please stay home if you are experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever. Deviating from this policy is possible if necessary.

Can I accompany a patient with an appointment at one of the clinics?

In order to lower the risk of coronavirus infections at our hospital, we will attempt to keep the amount of people at the hospital at a minimum. This includes restrictions on people accompanying atients to their appointments.

Our policy for patient accompanists is as follows:

  • We ask all patient accompanists not to come to our hospital when experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever.
  • Always keep a social distance of 1.5 meters and wear a face mask at all times.
  • Clinics and Survivorship Center: Patients coming to the hospital for an appointment can be accompanied by 1 person.
  • Outpatient Clinic and CRU (Clinical Research Unit): Patients can only be accompanied by 1 person during the first session, unless the patient is vulnerable.
  • Diagnostics and Treatment Center (OBC): Patients who are vulnerable who are coming in for urology appointments can be accompanied by one person, but only on Thursday mornings.
  • Emergency department: 1 patient accompanist per patient.
  • Radiation oncology: 1 patient accompanist, only during a consultation at the clinic. Only vulnerable patients can be accompanied during radiation therapy.
  • Radiology and Blood draw lab: No patient accompanists, unless the patient is vulnerable.

Deviating from this policy is possible in the case of vulnerable patients, or patients who are dependent on their accompanist, but always remember to discuss this first. Patient accompanists can wait outside, or at the end of the central hall.

We ask all visitors to our hospital to observe the hygiene guidelines as outlined by the RIVM.

Information about hospital facilities

Can we still use the NKI Shuttle Service?

Due to COVID-19, the Shuttle Service is temporarily not running. You can drop off a patient in front of the main entrance of our hospital.

Can I still get food at the restaurant?

Due to our coronavirus policy, you cannot sit and eat at the restaurant. You can still buy a snack, sandwich, or drink as a takeaway. You can find our restaurant at the end of the main hall. Our coffee bar in the same hall is open for business as well. You can buy coffee, tea, or other drinks. There are seats available throughout the hall where you can drink or eat.