Information for visitors and support persons

We have collected the frequently asked questions for visitors and support persons on this page.
If your question has not been answered, please contact us at +31 (0)20 512 9111, and we will try to offer assistance.  

Relaxing measures at the Netherlands Cancer Institute

As of September 25, measures in the Netherlands will be further relaxed. This will also affect the NKI COVID policy. We are happy to be able to loosen restrictions on our visitation policy, and that we can welcome more patient support people. Employees, patients, support people, and visitors will still have to wear face masks, however. The virus is still with us, so please stay alert and do not come to the NKI if you are experiencing symptoms related to COVID-19, like cold symptoms or a fever.

A quick overview of our policy:

  • Visitors and support people welcome at our institute again: More than 2 people can visit a patient every 24 hours. The total amount of visitors differs per department. Visitation hours are between 15.30 and 19.30.
  • Social distancing - it works: We strongly recommend social distancing.
  • We will continue to wear face masks: Many patients at the Netherlands Cancer Institute are vulnerable and will get a third vaccine because they are not fully protected yet. 
  • We will continue to hold phone or video consultations
  • Hygiene policy still applies: Please wash your hands often, cover a sneeze or cough with your elbow, use paper tissues, and do not shake hands.
  • Do not come to the NKI if you are experiencing symptoms: We ask our patients to contact us if they are experiencing symptoms related to COVID-19. We will determine whether you can come in for your appointment. 
  • More people are allowed on the elevators: but please remember to wear a face mask.

General information

Is it safe to visit the Netherlands Cancer Institute?

Yes, it is safe to visit our hospital. We do our best to keep COVID-19 out of our hospital and continue treatment as usual by wearing face masks and keeping a social distance.

Are cancer patients more vulnerable?

Patients with cancer are vulnerable. We have learned more and more about COVID-19, the coronavirus, over the past year and now know that patients with cancer - especially those with cancer in the blood (leukemia or lymphoma) and patients with metastases from lung cancer or other cancers who are receiving chemotherapy are at risk for more serious COVID-19 symptoms than people who do not have cancer. It is very important that all people with cancer receive vaccinations against COVID. The regular measures, hand hygiene, social distancing, wearing a face mask and barring entry for people with symptoms will remain in effect to prevent further spread of COVID-19.

I am anxious or concerned, what can I do?

The coronavirus outbreak can be very stressful, especially now it has been going on for such a long time and we don't know when it will be over. Our day-to-day lives have changed and activities that give us purpose may be gone. We all respond differently to these changes. Some people may feel anxious or struggle with uncertainties. This can be extra overwhelming if you are already facing uncertainly when you or your loved one faces the daily threat of cancer. This is a normal response to an abnormal situation. You may face mental, emotional, or existential responses such as loss of control, estrangement, or loneliness, due to the loss of your routine. Some people experience generalized anxiety, comparable to the feelings surrounding the diagnosis, or ongoing tension and alertness and the inability to relax. Other people may feel anger (because treatment has been delayed or adapted) or worried (of getting infected, or loved ones catching the virus)

Our flyer (in Dutch) contains several practical tips on how to deal with anxiety and fear.

Are you a patient, or a loved one, and are you struggling with your anxiety? Please contact our Survivorship Center at ondersteuningsconsulent@nki.nl. Our consultants will listen to you and can help you find a way to deal with your current situation. We may refer you for additional psychosocial care.

Visitation information

Can I visit a patient at one of the hospital wards?

Our visitation and support people policy has returned back to normal. More than 2 people can visit a patient every 24 hours. The total amount of visitors differs per department. More than 1 support person can now accompany patients again, as long as they do not experience symptoms and wear a face mask.

Visitation hours: 15:30 - 19:30

Can I accompany a patient with an appointment at one of the clinics?

Our policy for support persons is as follows:

  • We ask all support persons not to come to our hospital when experiencing respiratory symptoms (coughing, cold symptoms), a sore throat, or a fever.
  • Always keep a social distance of 1.5 meters and wear a face mask at all times.
  • Clinics and Survivorship Center: Patients coming to the hospital for an appointment can be accompanied by 1 or more people.
  • Outpatient Clinic and CRU (Clinical Research Unit): Patients can only be accompanied by 1 person. We ask support persons to stay seated as much as possible and wear a face mask.
  • Diagnostics and Treatment Center (OBC): Patients can be accompanied by 1 or more people.
  • Emergency department: Up to 2 support persons per patient.
  • Radiation oncology: Patients can be accompanied by 1 or more people.
  • Radiology and Blood draw lab: Patients can be accompanied by 1 or more people.

We ask all visitors to our hospital to observe the hygiene guidelines as outlined by the RIVM.

Information about hospital facilities

Can we still use the NKI Shuttle Service?

This is possible. The shuttle service runs between the parking garage and the main entrance of the AVL and vice versa.

Can I get food at the restaurant?

Yes. The restaurant and coffee bar are open again. In accordance with the government's COVID-19 policy, a corona entry pass is not required to sit at our restaurant.