Preparation & appointment

An appointment will be made for you on referral from your general practitioner or treating specialist (from another hospital). As soon as the referral from your general practitioner or treating specialist (from another hospital) has been received, you will be called for additional information (such as name and address details, GP details, and pharmacy details) and the appointment with you will be scheduled or you will be informed about the period in which the appointment can be scheduled.

Cancel an appointment?

Are you unexpectedly unable to attend your appointment? Please let us know as soon as possible. You can easily reschedule or cancel your appointment via 020-512 9111 – we will then connect you to the right department. Please do this at least 24 hours in advance, so that we can still offer the reserved time to someone else. This way we can help as many people as possible who also desperately need our care. Thank you for your understanding!

We ask you to arrive at least 30 minutes before your first appointment. You can report to the desk where your appointment is scheduled. This is where you will be registered. A passport photo is also taken.

For your first appointment at the outpatient clinic, you will bring:

• A valid ID; oThe following documents suffice as proof of identity:
  • A valid passport;
  • A valid driver's license;
  • A valid identity card;
  • A valid residence document.
  • A copy of your proof of identity is not sufficient and we cannot accept it.
• Your health insurance card;
• Currently completed medication card;
• Contact details of your GP and pharmacy.

Have you first visited another specialist or hospital in connection with your complaints? Then you should also bring your medical details, including the photos of your referring specialist, if they have not already been sent.

You will have an intake interview with your treating specialist. This specialist will go through the information you brought, ask you additional questions and answer your questions. He will also examine you physically and tell you what follow-up tests will take place before treatment can start.

What questions can you expect at the first appointment?

Are you unable to attend, do you want to change the appointment or do you already have an appointment at another hospital?

Please contact the planning department. This is possible from Monday to Friday from 9:00 am to 5:00 pm, telephone number 020 512 9111.

Respiratory complaints or rashes

Do you have symptoms such as a cold, sneezing, sore throat, cough, shortness of breath, fever or fever and/or have you tested positive for corona (via self-test)? Or do you have a rash similar to impetigo, scabies, shingles or chickenpox?

Please contact the planning department. This is possible from Monday to Friday from 9:00 am to 5:00 pm, telephone number 020 512 9111.

In case of complaints, our staff will assess whether the appointment or admission can go ahead and whether extra measures are needed at your appointment.

Will your appointment or admission with respiratory complaints go ahead? Then wear a face mask when entering. Masks are at the main entrance. In addition, we may take extra measures to prevent the spread of the virus.

Thinking about your care yourself is important, because your life can change a lot as a result of treatment. Good care starts with a good conversation between you and the healthcare provider. Tell us what is important to you. Then you will receive care that suits you better.

In a good conversation, you ask questions to the specialist and listen carefully to the answers. Everything you tell each other is equally important. The specialist, nurse or therapist will work with you. He or she wants to know what you want and find important. During a good conversation, you choose the care or support that suits you together.

On this website you can read good explanations, tips and experiences about this.

Tips for good questions

If you go to the specialist for examination or treatment, you often have several options to choose from. Which treatment or examination is best for you depends on a number of things. It is important to list these matters together with your specialist.

You can do this by asking three good questions . Together with your doctor, you can then decide which examination or treatment is best for you. The questions are as follows:

1. What are my options?
2. What are the advantages and disadvantages of these options?
3. What does that mean in my situation?

More information about this can be found on this website .

Record the call

During the appointment with your specialist, you will often receive a lot of information. So much that you may not remember all the information. We therefore always recommend coming with someone. But you can also record the call using your mobile phone, for example. Please let your specialist know.

Do you think recording an entire conversation is too long? Then you can also ask the specialist to summarize the conversation and record it. You may not distribute or publicly share an audio recording, for example via social media.

Photo and film ban

The Netherlands Cancer Institute is prohibited from photography and filming. You are therefore not allowed to take photos or make videos without the explicit permission of the Netherlands Cancer Institute. You should never photograph other patients.

MyAVL patient portal

MijnAVL is the patient portal of the Netherlands Cancer Institute. Every registered patient who has had an initial consultation at the Netherlands Cancer Institute has access to this portal. On MijnAVL you will find useful patient information, your appointments and parts of your medical file. You can also fill in digital questionnaires on MijnAVL. You log in with DigiD, with SMS verification. For more information about MyAVL, please read our brochure.

log in to MyAVL

The specialist will arrange with you when you have a follow-up consultation at the outpatient clinic. You will make appointments with the outpatient clinic assistant for this consultation and for examinations that you have to undergo. You may also make an appointment by phone for the results of an examination.

Pharmacy appointment

When you visit the pharmacy in the Netherlands Cancer Institute, we ask you whether you give permission to share your medication data with other healthcare institutions. Read more about this on the page of our pharmacy.

If you have an appointment at the outpatient clinic, you can quickly and easily register for your appointment via the digital registration kiosk. You can also register at the counter. You can also go here with your questions.

You register with the barcode on your appointment card, appointment letter and/or MyAVL. If this is the first time you are at the Netherlands Cancer Institute, you will be welcomed at the front desk in the outpatient clinic. This is where your personal data is completed and you will receive your appointment card.

Register via the registration kiosk

There is a barcode on the appointment card or appointment letter that you have received from us. You will need this barcode to log in at the registration kiosk.

You hold the barcode in front of the scanner from the registration kiosk

By scanning the barcode, you identify yourself at the kiosk and your data is checked

You will then receive a message that your registration has been successful or that it is not yet complete.

Registration complete

If your details are correct, you are logged in and you will also see this on the screen of the registration kiosk. You will receive a ticket with your appointment details. This shows in which waiting room you can take a seat.

Please note: you will only be registered for your next appointment. Do you have multiple appointments in one day? Then you must register again for each appointment.

Login incomplete or not in the right area

It could be that your data is not complete, or that you are expected somewhere else. You will see this on the screen of the registration kiosk. You will then receive a ticket with instructions.