Complaint handling procedure
At the Netherlands Cancer Institute, we hope to learn from all complaints we receive. We greatly appreciate people who take the time to submit a complaint to us. This can help us fix what went wrong and adapt or optimize our care to better fit the needs of our patients.
The Netherlands Cancer institute wants all its patients and visitors to be happy. You may not be satisfied, and your issue may not have been succesfully resolved with the party or parties involved. if this is the case for you, please do not hesitate to contact our complaint consultant.
You can submit your complaint through our digital complaint form. if you would prefer, you can (e)mail your complaint to firstname.lastname@example.org or send it to the Netherlands Cancer Institute, attn. de klachtenbemiddelaar, Postbus 90203, 1006 BE Amsterdam. Please remember to include your name and email address.
if you want to read all information, please download our flyer.